1. This policy sets out the returns policy for goods or services purchased through the online store operated by DPEK Healthcare Ltd.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they are intimate or sanitary goods (like underwear).
4. Under the Consumer Protection (Distance Selling) Regulations 2000, if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods you wish to return, and the standard original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us or any faster delivery services you may have chosen. Please contact us to let us know that you will be returning the item.
5. Trade accounts, do not come under the distance selling regulation. Whilst returns are still possible we require you to contact us to confirm details.
6. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
7. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 14 days following reciept.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
